Thank you for shopping at JP SHOPHOUSE. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns:
You have [Number] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Initiating a Return:
To initiate a return, please contact us at [Your Contact Email Address] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
3. Shipping Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [Number] days, depending on your card issuer’s policies.
5. Exchanges:
If you wish to exchange an item for a different product, please contact us at [Your Contact Email Address] to discuss the exchange process. Exchanges are subject to product availability.
6. Non-Returnable Items:
Certain types of items cannot be returned, such as:
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with your order number and a photo of the damaged or defective product. We will work with you to resolve the issue, which may include a replacement or a full refund.
8. Sale Items:
Only regular-priced items may be refunded. Sale items are non-refundable.
9. Contact Us:
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].
